We place great value on quality and service. However, things can occasionally go wrong.

Damaged or defective product
Did your item arrive damaged or does it show a manufacturing defect? Please contact us as soon as possible at hello@mrshitagi.com. You will receive a replacement product free of charge or a refund of the purchase price.

Warranty
The legal warranty applies to all items. This means you can expect our product to do what it is supposed to do.
A complaint will not be processed if it has arisen due to:

• Damage by intent or negligence
• Improper use or incorrect maintenance
• Normal wear and tear
• Failure to follow the washing instructions

Complaints procedure
In the event of a complaint, always send a clear description and, if possible, photos to hello@mrshitagi.com. We will assess the complaint and provide you with a solution as soon as possible. If the complaint is justified, we will replace the item or you will receive a refund of the purchase price.