{"id":2112,"date":"2025-09-28T11:17:13","date_gmt":"2025-09-28T11:17:13","guid":{"rendered":"https:\/\/mrshitagi.com\/complaints-warranty\/"},"modified":"2026-07-10T10:31:30","modified_gmt":"2026-07-10T10:31:30","slug":"complaints-warranty","status":"publish","type":"page","link":"https:\/\/mrshitagi.com\/en\/complaints-warranty\/","title":{"rendered":"Complaints &#038; Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2112\" class=\"elementor elementor-2112 elementor-1086\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce646dd e-flex e-con-boxed e-con e-parent\" data-id=\"ce646dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21e8088 elementor-widget elementor-widget-heading\" data-id=\"21e8088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints &amp; Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68da1f0 elementor-widget elementor-widget-text-editor\" data-id=\"68da1f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We place great value on quality and service. However, things can occasionally go wrong.<\/p><p> <\/p><p><strong>Damaged or defective product<\/strong><br\/>Did your item arrive damaged or does it show a manufacturing defect? Please contact us as soon as possible at <a href=\"mailto:hello@mrshitagi.com\">hello@mrshitagi.com<\/a>. You will receive a replacement product free of charge or a refund of the purchase price.<\/p><p> <\/p><p><strong>Warranty<\/strong><br\/>The legal warranty applies to all items. This means you can expect our product to do what it is supposed to do.<br\/>A complaint will not be processed if it has arisen due to:<\/p><ul><li>Damage by intent or negligence<\/li><li>Improper use or incorrect maintenance<\/li><li>Normal wear and tear<\/li><li>Failure to follow the washing instructions<\/li><\/ul><p> <\/p><p><strong>Complaints procedure<\/strong><br\/>In the event of a complaint, always send a clear description and, if possible, photos to <a href=\"mailto:hello@mrshitagi.com\">hello@mrshitagi.com<\/a>. We will assess the complaint and provide you with a solution as soon as possible. If the complaint is justified, we will replace the item or you will receive a refund of the purchase price.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints &amp; Warranty We place great value on quality and service. However, things can occasionally go wrong. Damaged or defective productDid your item arrive damaged or does it show a manufacturing defect? Please contact us as soon as possible at hello@mrshitagi.com. You will receive a replacement product free of charge or a refund of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2112","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/pages\/2112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/comments?post=2112"}],"version-history":[{"count":1,"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/pages\/2112\/revisions"}],"predecessor-version":[{"id":2113,"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/pages\/2112\/revisions\/2113"}],"wp:attachment":[{"href":"https:\/\/mrshitagi.com\/en\/wp-json\/wp\/v2\/media?parent=2112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}